Product and Website Usage Policy

Revised March 4, 2015

Welcome to LooseLetters.ca!

LooseLetters.ca is located at 15 John St. East in Exeter, Ontario, Canada. Our official company name is 875527 Ontario Ltd. o/a LooseLetters.ca. 

The information on our website represents what we believe to be true about our products and business. If you are aware of conflicting information, we would like to hear from you.

When you purchase our products or visit us online, you consent to comply with the terms listed here:

  • Our website provides general information and the content may change without notice.
  • We do our best to maintain an accurate list of show dates and locations, but there are times when last-minute schedule changes may be necessary. Please check the Shows page on our website regularly for updates and before you plan to visit us.
  • You are welcome to read our Privacy Policy. We post it on our website for that reason. When you send us an inquiry or purchase our products, you agree to the terms found in our Privacy Policy.
  • When you order a custom-made sign, you are responsible for ensuring it is the correct size for the location where you intend to hang it. Please let us know if you have size restrictions for your sign so we can ensure it will fit before it is made.
  • You are responsible for providing us with the correct shipping address for your order.
  • We cannot guarantee the paint colour options you see on our website and in the LooseLetters.ca photo album are the true paint shades. This is because different computer screens may display colours in different tones. Most likely, the actual paint colours will be very close to what you see online.
  • We make each letter, shape, and board at our production shop and sell them to you so you can create personalized signs. Please do not re-sell our products commercially.
  • We offer recommendations for paint and glue brands on our website for customers who are interested in ready-to-finish items. These recommendations are based on our experiences with these products. We do not guarantee the quality or effectiveness of these products and we are not affiliated with the companies that produce them.
  • We will never ask a customer to send a complete credit card number by email. LooseLetters.ca email addresses are not secure – please do not email your credit card details to us by email.
  • For product returns, we will refund the cost of the items if they are in their original conditions.
  • If you receive an order that has been damaged, we will send you a duplicate sign or item in exchange for evidence of the damage (e.g. a photo).
  • Our website contains links to other websites. We are not responsible for any content contained on other sites.
  • ca is not responsible for information about our products or service on any website other than the website that we manage.
  • If you link to our website from your own, please send an email to Sales@LooseLetters.ca to let us know. In certain situations, we may request you to remove the link.
  • While visiting LooseLetters.ca online, a cookie may be used to track visitor usage of our website. If you wish, you can reset your browser to either notify you when you have received a cookie or to refuse to accept cookies. You do not need cookies to visit LooseLetters.ca.
  • Every effort is made to keep this website online and running smoothly. LooseLetters.ca is not responsible if the website is temporarily unavailable due to technical issues beyond our control.

The information on our website represents what we believe to be true about our products and business. If you are aware of conflicting information, we would like to hear from you.

We value our customers and strive to exceed expectations of our products and service. If you feel we have not met your standards, we will do our best to make it right for you, at our discretion, within reasonable limits. We welcome your questions and comments regarding our company, products, and website.

You may contact us by the following means:

Phone: 519-235-3633

Email: Sales@LooseLetters.ca

Post: Box 1791, 15 John St. E., Exeter, ON N0M 1S7